Paragent’s Helpdesk software is helping businesses fine tune the automation process of IT Service and IT Support environments.
Paragent added the Helpdesk module after hearing customers complain about how complicated and unfriendly their current helpdesk solution had become. Overdeveloped and hard-to-use were the two common themes we heard from the IT community. Helpdesk software is essential to having success in your customer support environment, and it needs to be IT- and end-user friendly in the process.
Paragent’s IT Helpdesk software has been engineered from the working experiences of our team in a helpdesk environment. All the basic tools for running a successful helpdesk are included. Tracking and responding to helpdesk calls is faster and more efficient when using a well-designed IT management support tool.
Features and Benefits of Paragent’s Helpdesk solution:
- Routing & Notifications—allows user to enter their full name, email address, a subject for the ticket, and their message
- Reporting— Track performance, current activity, and customer activity
- Complete History of Requests & events
- Filter and Sorting of helpdesk tickets—viewing tickets by status
- Ticket priority levels—gives direction and helps more effective handling of urgent or emergency support requests
- Ticket categories—IT users can choose a department or category for their tickets
- Knowledge Base—integration with the other Paragent modules
- Detailed Hardware and Software Database information
- Comprehensive search—free form search or specific terms
Paragent’s Computer Management Software is completely web-based. The Helpdesk software module is integrated and well positioned to provide information you would expect from an IT support software application. Our solution provides an intuitive web-based interface that both end-users and administrators will enjoy using.
